Satisfaction Guarantee

We stand by the quality of our work. If you’re not satisfied, notify us within 24 hours of your appointment. We’ll offer a one-time complimentary re-clean of missed areas within 48 hours, subject to availability.

Refund Conditions

Refunds are issued only in cases where a re-clean is declined or not feasible, and a service failure is confirmed by management.

We do not offer refunds for:

• Cancellations outside policy terms

• Pre-existing conditions or restricted access

• Missed areas not reported within 24 hours

• Client preference changes after service is completed

Deposits & Pre-Paid Services

All deposits are non-refundable unless canceled with proper notice.

Pre-paid services may be rescheduled or transferred, but are not eligible for retroactive refunds.

For concerns, email jandco.hq@proton.me with your booking reference.